Privacy Policy

Last updated: September 24, 2026

I Know A Guy HVAC ("we," "us") is a heating, cooling, and water heater company based at 583 W Billinis Rd Unit 3, Salt Lake City, UT 84115. This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Contact details you give us: name, phone number, email address, and service address.
• Details about your equipment and the work you request.
• Messages, calls, and texts you send us, including call recordings and text history when you contact our phone lines.
• Basic website usage data (pages visited, device type) collected through Google Analytics and Cloudflare.

How we use it

• To schedule, perform, and follow up on service.
• To send estimates, invoices, appointment reminders, and technician updates.
• To answer your questions by phone, text, or email.
• To improve our website and service.

We use software providers (such as Housecall Pro for scheduling and invoicing, and Twilio for phone and text messaging) to run our business. They process your information only to provide those services to us.

Text messaging (SMS)

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages. See our Terms of Service (SMS Terms) for details on message frequency and how to opt out.

Sharing

We do not sell your personal information. We share it only with the service providers described above, with equipment manufacturers when needed to register a warranty you request, or when required by law.

Your choices

• Reply STOP to any text to stop receiving texts.
• Ask us to update or delete your information by calling (385) 455-4700 or emailing contact@iknowaguyhvac.com.

Security

We use reasonable safeguards to protect your information. No system is perfectly secure, but we limit access to the people and providers who need it to serve you.

Contact

I Know A Guy HVAC
583 W Billinis Rd Unit 3, Salt Lake City, UT 84115
(385) 455-4700
contact@iknowaguyhvac.com